In accordance with Jellycat’s U.S. policy, we do not accept pre-orders on any Jellycat items. If you are interested in an out-of-stock item or a new release, please utilize our wishlist option to be notified when this item is in stock. International Shipping options are not available on Jellycat products and must be shipped within North America.
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Prompt Shipping and Professional Packing
Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide an array of shipping options. Our warehouse staff is highly trained to package your goods precisely according to the specifications that we supply. Before shipping, your goods will be thoroughly examined and secured. We ship to hundreds of thousands of customers every day across various countries. This is a sign of our determination to become the largest online retailer worldwide. Warehouses and distribution centers can be located in Europe as well as in the USA.
Orders that contain more than one item are assigned processing times according to each item.
Before shipping before shipping, we'll inspect thoroughly the items you have ordered. The majority of orders will be sent within 48 hours. The time to deliver varies from 3-7 days.
Returns
Due to the multiple parties involved such as the factory and the warehouse, we cannot fully manage stock. The stock can change at any moment. It is possible that the stocks could be depleted after your order has been placed.
The policy is for 30 days. We will not replace or refund your purchase if it has been 30 days from the date of purchase.
To be eligible for return the item must not be opened and in the same condition as when you received it. The item must be returned in its original packaging.
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