In accordance with Jellycat’s U.S. policy, we do not accept pre-orders on any Jellycat items. If you are interested in an out-of-stock item or a new release, please utilize our wishlist option to be notified when this item is in stock. International Shipping options are not available on Jellycat products and must be shipped within North America.
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Quick Shipping and Professional Packaging
Our long-standing relationships with UPS FedEx DHL and other international carriers gives us the ability to provide a range of shipping services. Our warehouse personnel is highly-skilled and will wrap your goods according to our precise and precise specifications. Before shipping your items will be carefully inspected and secured. We ship to thousands of customers every day across multiple countries. This is a sign of our determination to become the largest online retailer worldwide. The warehouses are located in Europe as much as they are in USA.
Note that orders containing multiple items are processed according to the particular item.
Before shipping We will inspect thoroughly the items you've purchased. The majority of orders are shipped within 48-hours. Expected delivery times are between 3-7 days.
Returns
The stock is constantly changing and cannot be fully controlled by us because of the involvement of many parties including the factory and our warehouse. Actual stock levels may fluctuate at any moment. It is possible that stocks could be depleted after the order has been made.
Our policy lasts for a period of 30 days. If it's been longer than 30 days since you purchased your item, we unfortunately can't give you a full exchange or refund.
In order to be eligible for a return, your product must be unopened and in the same state as when you received it. You must have the item in the original packaging.
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